Privacy Policy

This following document sets forth the Privacy Policy for the proBALANCE website, (the Site).
proBALANCE is committed to providing you with the best possible customer service experience. proBALANCE is bound by the Privacy Act 1988 (Cth) (as amended), which sets out a number of principles concerning the privacy of individuals.

Collection of your personal information

There are many aspects of the site which can be viewed without providing personal information, however, for access to future proBALANCE customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password or provide sensitive information in the recovery of your lost password.

Sharing of your personal information

We may occasionally hire other companies or sub-contractors to provide services on our behalf, including but not limited to handling customer support enquiries, maintenance of our customer database or to conduct customer satisfaction surveys. Those companies and sub-contractors will be permitted to obtain only the personal information they need to deliver the service. proBALANCE takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Use of your personal information

For each visitor to reach the Site, we may expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are at this Site.
From time to time, we may use customer information for new and unanticipated uses not previously disclosed in our Privacy Policy. In the event of a change to practices, only data collected from the date of the policy change will be affected by the updated practices.

Changes to this Privacy Policy

proBALANCE reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. proBALANCE reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Contacting us

proBALANCE welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.


(08) 9381 3033


Attn: Privacy Policy,
PO Box 2043,